For most of February, I’ve been in contact with customer support at one of my favorite fitness companies. Unfortunately, I had several issues that were not easily resolved!

Previously, I received a special voucher for a new fitness tracking device…

I have had one for several years, with minimal problems, so I thought I would get one for Lydia. She loved the idea and we discussed how it could be a fun tool for her.

Note: Lydia does not have access to any of the technology—I am the one logging in for her and seeing the information, so it doesn’t become a problem or obsession for her.

Technically, Lydia may be a little young for her own device, but they do have one model available for her age group. I had planned to give her a fitness tracker for her next birthday, but this opportunity came a little earlier. We decided to try it out.

First, I asked about getting the children’s device, but it was not included in the voucher requirements. I called both companies to see if they could agree to add the device I wanted… and was on hold for at least an hour altogether. Nope.

Eventually, I decided to get Lydia the adult device. It is essentially the same as the children’s version, but with a few more ‘bells and whistles.’

To my surprise, the device has not worked well for Lydia. It doesn’t track data correctly and does not charge or sync correctly. So disappointing.

Over the last few weeks, I have called customer service 5 times about the device, trying to make it work. I have been on the phone for at least three hours total.

I have emailed three times asking questions and replying. At least they’ve been polite…

I could focus on the problem and remain frustrated. I could feel sorry for myself, or I could throw a fit and make threats.

But thankfully, with Jesus, our problems don’t stand a chance! He has the final authority and has already done the difficult work. It is finished.

When we have needs, we can come to Him at any time. Most of the time, life isn’t easy or fair, but Jesus is available day and night. He takes our burdens and eases our pain.

Jesus leads by example, excelling in both service and support. He has our back and keeps us on track. He doesn’t leave us to fend for ourselves, but through His Word and the Holy Spirit, He teaches us how we should live.

Sometimes I have to wait for the resolution, but the Lord always hears me and answers my prayers. True, my prayers may not be answered quite how I want—but He wisely gives me exactly what I need.

The Lord’s love is not something we have to earn. I don’t have to beg or bargain with Him. It is freely given. The Lord is gracious and does not give me junk!

Jesus always comes through for me and gives me what is BEST.

Sometimes I can prolong my struggles if I am not obedient, but Jesus never changes the rules halfway through. He doesn’t make it difficult or make me jump through hoops.

He is the same yesterday, today, and forever.

Finally, after a month of my patience levels being tested, I finally succeeded in ordering a replacement (yesterday). I am trusting God that this one will work correctly!

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Father God, thanks for all You do for me. Thanks for faithfully leading me to Victory. Please continue to refine me and build patience. Help me be kind to others, even when I am frustrated. In Jesus’ Name, Amen

Question: Do you have any tips for getting through customer service with minimal frustration?

Task: Listen to “More Like Falling in Love” by Jason Gray.